A legal disclaimer

 

Last Updated: 8/22/2025

 

At VitallyCore, we want you to love your purchase. If for any reason you are not fully satisfied, we offer returns and refunds under the following conditions:
 

 

 

1. Eligibility for Returns
 

 

• You may request a return within 10 days of receiving your order.

• To be eligible, items must be:

   

  • Unused and in their original condition.

  • In the original packaging, with tags (if applicable).

  • Accompanied by proof of purchase (order number or receipt).

• Certain items, such as personal care products, botanicals, and gift cards, are non-returnable for health and safety reasons.
   

 

 

2. How to Start a Return

 

To initiate a return, please contact us at info@vitallycore.com with your order details. We will provide instructions and a return authorization (if applicable).
 

 

 

3. Refunds
 

 

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed back to your original method of payment within 5–10 business days.

• Shipping fees are non-refundable unless the item was damaged or incorrect upon arrival.

 

 

4. Exchanges
 

If you need to exchange a product (e.g., different size, color, or style), please contact us. Exchanges are subject to product availability.
 

 

 

5. Damaged or Defective Items

 

If you receive a damaged, defective, or incorrect item, please notify us within 7 days of delivery. We will replace or refund the item at no additional cost to you.
 

 

 

6. Return Shipping
 

 

• Customers are responsible for return shipping costs unless the return is due to our error (e.g., defective or incorrect item).

• We recommend using a trackable shipping method. We cannot guarantee that we will receive your returned item.
   

 

 

7. Late or Missing Refunds

 

If you haven’t received your refund after the processing period:

 

1. Check your bank or credit card account again.

2. Contact your payment provider, as processing times may vary.

3. If you still have not received your refund, please contact us at info@vitallycore.com
    

 

 

8. Contact Us

 

For questions about this Refund & Return Policy, please contact:

📧 Email: info@vitallycore.com

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